Privacy policy
Privacy policy
Introduction
The protection of our customers' privacy and personal rights when visiting our website is of crucial importance for the trustworthy use of our services. When you visit our online store and place orders, personal data is collected.
With this data protection information, we would like to emphasize our commitment to the secure handling of your data and explain to you how we use our customers' personal data. We comply with the strict provisions of Austrian data protection law. In their respective scope of application
In particular, the provisions of the Telecommunications Act (TKG) and the Data Protection Act (DSG) apply.
1 What is personal data?
Personal data is information that can be attributed to your person. This includes, for example, details such as your name,
address, e-mail address and telephone number. In addition, for technical reasons, further data is automatically collected when you visit our website, such as the IP address that your Internet access provider assigns to your computer when you connect to the Internet,
or information about the Internet page from which you accessed our website or about the Internet browser you are using (technical information). This technical information may be personal data in individual cases.
As a rule, however, we only use technical information insofar as this is necessary for technical reasons for the operation and protection of our website against attacks and misuse, as well as pseudonymized or anonymized for statistical purposes.
2 How we use your personal data
We use the personal data you provide to fulfill and process your order, in particular when you visit our website and order products in our online shop.
order products in our online store. We only use your data in accordance with the applicable statutory provisions and this data protection notice and, where applicable, with your consent. In many cases, data is only used in pseudonymized or anonymized form.
a) Visiting our online store
Log files
When you visit our store pages, data is stored in log files as standard for technical reasons:
IP address (Internet Protocol address) of the accessing computer
the website from which you visit us (referrer)
the websites you visit on our site
the date and duration of the visit
Browser type and browser settings
operating system
This data is stored for analysis and to protect the data processing systems against unauthorized access.
Pseudonymized user profiles
Within the framework of the statutory provisions, we may create and evaluate user profiles under pseudonyms for the purposes of advertising, market research and the needs-based design of our services, but only if you have not exercised your legal right to object to this use of your data at any time.
(see the information on the right to object in the section on this under 6 and in the following sections).
Use of cookies
We use so-called cookies on our website. Cookies are text files that enable us to make your visit to our website more convenient. This includes, for example, default settings for the display of our website or shopping cart functions, as well as the
possibility of single sign-on, so that you only have to log in to our website once, for example. These cookies are temporarily stored on your computer and only transmitted to our servers when you visit our website.
We mainly use “session cookies”, which are not stored on your hard disk and are deleted when you close your browser or after a long period of inactivity. You can view and delete the cookies stored on your computer and control the handling of cookies in general via the settings of your Internet browser. You can obtain more information on this from the manufacturer or in the help function of your Internet browser. Please note that the functionalities of our online store may be restricted or unavailable if you do not allow cookies.
b) Registration and ordering
When you register or place an order, we use the personal data you provide in accordance with the applicable data protection laws. In form fields, the information we need for the services you require is marked as mandatory; other information is voluntary. For the conclusion and processing of contracts, depending on the individual case, we require
In individual cases, we use contact details such as name, delivery and billing address and e-mail address, as well as information on the type of payment method you have chosen. In addition, we use your data to maintain our customer database so that only accurate data is stored there.
In order to avoid typing errors and to ensure that your ordered items reach you, we check the completeness and accuracy of your address when you enter it.
c) Sending information about special offers in our online store and other news
We use your data to send information you have ordered about the offer and other promotions to the e-mail address you have provided. You can unsubscribe from these e-mails at any time. If you have registered for our newsletter, we will use your e-mail address for advertising purposes in the course of sending you our newsletter, which you can unsubscribe from at any time.
We may also send you information about our own similar goods and services to the e-mail address you provided when making a purchase without your consent. You can object to receiving these e-mails at any time without incurring any costs other than the transmission costs according to the basic rates.
We may also use your data to send you information about offers and promotions from our online store by post. You can object to these mailings at any time.
Certain information messages that are necessary for the execution of the contract and the function of our online store, for example for service
(e.g. confirmation of registration, customer service information) or for a chargeable package (e.g. order confirmation, contract documents, payment processing) cannot be canceled. You will receive these messages to the contact information you have provided.
d) Miscellaneous
We process your data if you wish to contact us by telephone, e-mail or otherwise provide us with
information and send us your data for this purpose. In addition, we process personal data and technical information insofar as this is necessary to prevent or prosecute misuse or other unlawful behavior on our website, e.g. to maintain data security in the event of attacks on our IT systems. Finally, we process your data insofar as we are legally obliged to do so, for example due to an official or court order, and for the exercise of our rights and claims as well as for legal defense.
4 To whom do we pass on personal data?
When passing on your personal data, we always ensure the highest possible level of security. Your data will therefore only be passed on to carefully selected and contractually obligated service providers and partner companies. In addition, your data will only be forwarded by us to bodies that are located within the European Economic Area and are therefore subject to strict EU data protection law
or who are obliged to comply with a corresponding level of protection.
a) Forwarding to product partners
As part of our offer on our website, we work together with various partner companies for certain product groups (e.g. Institut Dr. Grohs). If you purchase products from these partners, we will pass on the personal data you provided during registration and, if applicable, when making other purchases, to them for the conclusion and processing of contracts (in particular delivery and billing address).
Your contractual partner is named on the respective product pages. Please note that your contractual partner is responsible for its own data protection precautions and that supplementary or deviating data protection notices of the respective contractual partner may apply to these product pages.
c) Disclosure to service providers
During operation and for contract processing, various service companies work for us, e.g. for central IT services or the hosting of our online store or for the payment and delivery of products, to whom we pass on the data required for the fulfillment of the task (e.g. name, address). When delivering goods to logistics companies and the postal service provider specified in the order. When paying for goods to the payment service provider specified in the order. In the case of credit card payments, a transaction-based security check is carried out by the payment service provider to avoid difficulties in payment processing and cases of fraud.
d) Disclosure to other third parties
Finally, we will pass on your data to third parties or government agencies within the framework of the existing data protection laws if we are legally obliged to do so, e.g. due to an official or court order, or if we are entitled to do so, e.g. because this is necessary for the prosecution of criminal offenses or for the exercise and enforcement of our rights and claims.
5 Data security
The security of your personal data is a high priority for us. We therefore protect your data stored by us by means of technical and organizational measures in order to effectively prevent loss or misuse by third parties. In particular, our employees who process personal data are obliged to maintain data secrecy and must comply with this. To protect your personal data, it is transmitted in encrypted form. For example, we use SSL = Secure Socket Layer to protect communication via your Internet browser. You can recognize this by the lock symbol that your browser displays for an SSL connection. In order to ensure the permanent protection of your data, the technical security measures are
security measures are regularly reviewed and, if necessary, adapted to the state of the art. These principles also apply to companies that process data on our behalf and in accordance with our instructions.
6 Your rights to your data
You have legal rights to information about your data stored by us and to the correction, deletion and blocking of this personal data. The quickest, easiest and most convenient way to exercise these rights is to contact us directly at office@fourme.at. Data that we must store due to legal, statutory or contractual retention obligations will be blocked instead of deleted to prevent it from being used for other purposes.
7 Consent, rights of revocation/objection
You can object to the use of your data for advertising, market and opinion research purposes at any time or withdraw your consent to the use of your data with effect for the future.
your data with effect for the future. You can send us your objection or revocation by e-mail or post. (See imprint for contact details)
Please understand that we may need a little time to implement your objection/revocation in our systems and that you will still receive messages from us in the meantime.
8. links to websites of other companies
Our online store may contain links to websites of other companies. We are not responsible for the data protection precautions on external websites that you can reach via these links. Please inform yourself there about the data protection of these external websites.
9. changes to this data protection information
We always want to present our customers with an attractive offer and therefore continuously adapt our product range to the wishes of our customers. This may make it necessary to update this data protection information. We therefore recommend that you check this page regularly for any changes. We will inform you separately of any changes that may affect the consent you have given.